Refund policy

Returns and Exchange Policy

Unhappy with our product due to damaged items received we’ll make it right and try to provide best experience possible.

Food Sales Final: For health and safety reasons, no food, snacks, or perishables can be returned. Therefore, products containing food items can NOT be returned. 

All other products: We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the exact same new condition and complete as received with nothing missing from the original order that you received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Opened or worn items are not accepted.

To start a return, you can contact us at alabamapack@gmail.com. Email our team to get your Return Merchandise Authorization (RMA)number. Items sent back to us without first requesting a return will not be accepted.  Customer to pay for product return shipping costs. 

You can always contact us for any return question at alabamapack@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take a photo(s) and email us for review and next steps.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at alabamapack@gmail.com.

Due to federal and state health regulations governing perishable food items, all snack packs, customized gift boxes containing consumables, and opened food items are strictly Final Sale and cannot be returned, exchanged, or refunded. By purchasing our products you accept the terms agreement, you acknowledge and accept that seasonal melting, shipping delays out of our control, or minor transit box wear do not constitute grounds for a chargeback or refund.

We strictly monitor tracking data to verify delivery. Any customer filing an 'unauthorized charge' or 'item not received' dispute after verified delivery of University gear or gift items to the provided address will be permanently blacklisted from our store. We reserve the right to submit fulfillment photos, IP logs, and signed delivery certificates directly to payment networks to recover lost inventory value and the $15 Shopify chargeback fee.